Postage will depend upon what is ordered and where the items are being sent to. Some items can be sent in a normal letter, while others are sent as a parcel. We have measured and weighed every item and determined the best possible postage cost for you.
We need to know where to send the items to and the website can only determine this once you have registered and logged into the site.
Maybe. Again, this depends upon what is being added to the cart. Some items weigh very little and will not change postage costs. Other items are heavier and there could be a marginal increase in postage costs.
Your order will be shipped via Australia Post receipted delivery, which means that the goods will need to be signed for. If you're not home, Austraia Post will card you that will show which post office to collect your goods from.
Yes we can. However, sending something overseas with International Postage is expensive. If you are willing to pay for the postage, we are happy to send the items to you.
Your order will be sent the next business day with Australia Post.
Delivery times will depend upon where you live. The following has been extracted from the Australia Post website and shows the number of business days from when your order is sent.
• Melbourne – 2 days
• Country Victoria – 4 days
• Sydney, Canberra, Adelaide and suburbs – 2 to 3 days
• Brisbane and suburbs and Tasmania – 3 to 4 days
• Perth, Darwin and suburbs – 5 to 6 days
• Other locations – Enter the following address in your browser tab to find delivery times to your location. Your order is sent from Melbourne. www.auspost.com.au/parcels-mail/delivery-times.html
Yes you can. It's best to use the Contact Us link in the navigation bar and send us an email letting us know that you would like to direct deposit into our bank account. We can send you the bank account details and how to proceed through the check out stages of the website.
If you are paying via accepted credit cards, you will only be charged when the goods are sent from our distribution centre.
Yes. This is how we know where to send the goods to.
Yes. Once you login, click on your name and a form will appear with your current details in it. Change what you need to and then click on the button Update My Details.
Click on Login at the top right corner, which will take you to the login screen. There is a link on this page where you can retrieve your login and password details. Click on the link and then enter your email address in the box and click on the Search button. Your secret question will appear and box to enter the answer. Click on the Retrieve button and your details will be emailed to you if you have answered the secret question correctly.
This arises when your login ID and/or password has characters that are not letters or numbers. It's best to contact us and we'll get back to you or register again (using a different email address) keeping in mind the letters and numbers parameters.
No. The item is no longer made and we have sold out.
Yes. We replenish our supplies regularly. It is best to add the item to your watch list and check back later to see when it becomes available again. You can always use the Contact Us link to drop us an email asking that we let you know when an item comes back into stock – we'll set it aside for you and contact you when it is available.
Your opinions are noted. We think that it's better than the indecipherable images that purport to be letters and numbers on other websites. Sorry, but we're sticking with it.